Chandan Kapri

Background

About Chandan Kapri

Dynamic professional with a decade of enriching experience in the hotel industry's food and beverage service sector, I've dedicated my career to mastering the art of guest satisfaction and revenue enhancement through strategic innovation and operational excellence. My journey through prestigious roles at renowned Marriott International properties has honed my ability to lead with a focus on quality, efficiency, and integrity. Career Highlights & Expertise: • Guest Satisfaction Pioneer: My passion for service excellence has been the cornerstone of my career, leading to significant achievements in guest satisfaction. This dedication was recognized when I received the esteemed Special Recognition Award from Mr. Bill Marriott for embodying "The Spirit to Serve." • Revenue Growth Strategist: I've consistently driven revenue growth through careful planning and execution of promotional strategies, meticulous audit participation, and vigilant management of bar inventory—significantly enhancing cost control and profit margins. • Operational Excellence Advocate: From my early days as a Guest Service Associate to my current role as Assistant Food & Beverage Manager, I've cultivated a proficiency in overseeing operations, ensuring compliance with health, safety, and sanitation standards, and fostering a positive work environment for staff. • Leadership & Development: I believe in the power of leadership and training to elevate team performance. My contributions have been recognized through nominations for the Executive of the Month accolade and being named Manager of the Month, demonstrating exceptional leadership and performance. Professional Journey: Starting at the Goa Marriott Resort and Spa and advancing through roles at Courtyard Marriott Shillong and JW Marriott Mussoorie Walnut Grove Resort & Spa, I've developed a broad skill set that includes: • Coordinating with departments to enhance the guest experience • Managing staff rosters and resolving customer complaints • Upholding high-quality standards and service As I continue to evolve in the hospitality industry, I am keen on leveraging my extensive experience and achievements to contribute to the success of future employers, particularly in roles that challenge and utilize my capabilities to their fullest. I look forward to connecting with professionals and organizations that share my passion for excellence in the hospitality sector.