Chandan Kumar Rout

Background

About Chandan Kumar Rout

Results-driven IT professional with 13+ years of experience in Production Support, Incident Management,Change management People Management and Service Delivery across critical business applications and high-availability environments. Proven expertise in leading cross-functional teams, resolving complex technical issues. ITIL Certified • Extensive experience on Shell Scripting.• Rich knowledge on Unix Commands.• Good knowledge on PostgreSQL DB.• Good knowledge on Servicenow and BMC Remedy ticketing tool.• Excellent knowledge on Control-M Job Scheduling and monitoring.• Good knowledge on PostgreSQL in Wincor Nixdorf POS application.• Clear conceptual Retail based Billing Application, customizations based on business requirement.• Troubleshooting the problems related to batch jobs for the various customer specifics applications on UNIX (Shell) platform. If the issue is not our scope to resolve,then following proper escalation procedure and coordinate with associated teams to the application and make efforts to fix it in SLA.• Strong Experience in making shell script and modifying existing script as per business CR.• Proactively and independently working on resolving issues before they prior impacting client.• Rich experience on Incident management/change management as per business requirement through BMC/Servicenow tool. • Documentation, unit testing, implementation and post- implementation support for a particular project.• Extensive expertise in regular support activities in 24x7 basis.• Excellent analytical thinking ability and communication skills