Channel Williams
Complex Customer Care Rep at Unitedhealthcare
Based in Statesville, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Statesville
Industry
Hospitals and Health Care
Company size
17K
Contact information
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c•••••••@uhc.com
Phone
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Background
About Channel Williams
Experienced Complex Customer Care Representative with a strong background in managing escalated health insurance claims and benefits. Skilled in collaborating with healthcare providers, explaining detailed plan benefits, and utilizing advanced systems for case management. Known for delivering exceptional service, identifying trends for process improvements, and ensuring customer satisfaction in high-pressure environments. Proven ability to handle complex cases with professionalism and empathy while consistently meeting performance metrics.
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