Chantal Davies
Customer Service Representative - Application Processor at Metropolitan Community College
Based in Omaha, United States
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Seniority
Other
Department
Other
Location
Omaha
Industry
Higher Education
Company size
2K
Contact information
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c•••••••@mccneb.edu
Phone
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Background
About Chantal Davies
With my 15+ years of experience in customer service positions, I'm uniquely positioned to understand the baggage many people carry with them as they interact with anyone in a customer service position. At my previous job at PayPal I gained additional experience in communicating with co-workers and training new employees in a way that positioned me to help them succeed in the areas that I thrived in. Lastly, I can say that I have endeavored to embody the adage "leave it better than you found it" in every position I've ever held. I have created more intuitive training materials, improved QA forms, created an employee handbook that didn't previously exist, put together multiple email templates for employees to quickly use to improve their call back rates, and shared my point of view on how I handle customers in a way that makes them repeatedly say,"can I have your extension so that I can talk to you every time I need help?" If you want someone who strives to ensure that the experience had by employees and customers is as effortless and positive as possible, that's me.
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