Chantale Chenier

Background

About Chantale Chenier

With over 20 years of nursing experience, including telehealth education and patient support in the pharmaceutical industry. I bring a level of professional nursing skills, clinical experience, and the ability to provide personalized high-touch virtual support to patients and healthcare professionals; providing disease education, product overview, and side effect management, utilizing motivational interviewing tools to quickly and accurately anticipate and address patient barriers. Previously as an RN Quality Analyst, I conducted audits and call monitoring for REMS and patient support programs, identifying quality gaps, recommending corrective actions, and facilitating calibration sessions to ensure consistency and integrity in quality monitoring. These experiences have honed my analytical skills and reinforced my commitment to regulatory compliance, patient safety, and continuous process improvement. Most recently, as a Clinical Operations Analyst at Cencora, I led pharmacovigilance (PV) initiatives with a focus on enhancing PV practices and ensuring clinical quality. My expertise lies in employee training, root cause analysis, and auditing, built on a foundation of quality assurance and clinical operations. I collaborate with teams to create tools and processes that elevate healthcare outcomes. Dedicated to maintaining high standards, I empower organizations to bridge clinical excellence with operational efficiency, ensuring regulatory compliance and patient safety.