Char Friedman
Partner Onboarding Specialist at Bvoip
Based in Baytown, United States
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Seniority
Staff
Department
Operations
Location
Baytown
Industry
Software Development
Company size
14
Contact information
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c•••••••@bvoip.com
Phone
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Background
About Char Friedman
Being a hands-on information technology support manager, I have over a decade of progressive experience in client services, Cloud-SaaS migrations, technical applications, hardware & software implementation, and content management. Employing influential communications and analytical problem solving, I can resolve customer issues, train staff to handle stressful situations within a Call Center environment, and foster positive workplace culture with teams from diverse backgrounds. Throughout my career, I have been instrumental in supporting change management, continuous improvement programs, and have been recognized for handling multiple responsibilities simultaneously in speculative situations. Additional skills & processes include: Technical Writing | Quality Assurance & Control (QA/QC)| SaaS | Internet of Things (IoT)| Agile Methodologies Business Models | Testing & Validation | Security Measures | Conflict Resolution | Google Analytics | Project Management (Google Certification in Progress)| Six Sigma Lean Green Belt (Certification in Progress)| Scrum Master (Certification in Progress)|
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