Charan Kothapalli

Background

About Charan Kothapalli

I am an IT Professional with over 6+ years of experience specializing in ServiceNow. I have extensive expertise in configuring and optimizing ITSM applications across various ServiceNow versions, including Paris, Rome, and San Diego. My work aligns ITIL's best practices with customer requirements to deliver effective IT solutions. My skills include advanced ServiceNow customization, from Glide Scripting and API integrations to creating dynamic reports and dashboards. I am adept at managing ITSM processes such as Incident, Problem, and Change Management and enhancing user experiences through tailored Agent Workspace configurations. Additionally, I have experience with GRC modules, ensuring compliance and improving governance. I am committed to leveraging my technical knowledge to drive efficiency and innovation in IT service management.