Charisma Justis

Background

About Charisma Justis

I am an experienced conflict resolution and risk management professional with 18+ years of success helping organizations resolve consumer disputes, manage legal risks, and foster stronger client relationships. Currently, I serve as a Litigation Paralegal for one of the world’s largest automotive manufacturers, where I focus on early dispute resolution, legal analysis, negotiation, and risk mitigation. My background spans alternative dispute resolution (ADR), stakeholder engagement, client advocacy, and public speaking. I specialize in navigating sensitive, high-stakes situations with diplomacy and strategic problem-solving. As I grow in my career, I am excited to transition into roles aligned with trust and estates legal support, program management, employee relations, or legal education and training. Although I am newer to these areas, my experience in conflict management, client service, and legal operations has built a strong foundation for success in these fields. I am particularly drawn to organizations that value collaboration, innovation, and professional development over high-volume case turnover. I thrive in environments where thoughtful communication, trust-building, and continuous learning are priorities. Core Competencies: • Conflict Resolution and Mediation (Consumer Disputes, Product Warranty Law) • Legal Research and Client Advocacy • Negotiation, Risk Mitigation, and Stakeholder Engagement • Public Speaking, Training, and Workshop Facilitation • Cross-Functional Team Collaboration Professional Development Goals: • Expand expertise into Trusts and Estates legal support • Grow into Program Management roles in legal or educational sectors • Continue building skills in Employee Relations and Conflict Coaching Credentials: • Master of Public Administration (MPA) • Bachelor of Arts, Political Science • Certificate in Paralegal Studies • Distinguished Toastmaster (DTM) • Modern Classroom Certified Trainer • CyberSafe Certified Professional Personal Interests: Community advocacy, DIY projects, travel, and public speaking. I am passionate about empowering others, resolving conflicts, and driving positive change — and I am excited about the next chapter of my professional journey.