Charissa Martin

Background

About Charissa Martin

Highly accomplished Management Professional eager to contribute 10+ years of experience in Strategic Leadership, Process Improvement, and Customer Service toward maximizing a top employer’s success • Reduced turnover by approximately 60% through the addition of benefits and write-ups of discipline and assisted with the expansion of the clinics from 2 to 12; Nerve Renewal Group LLC • Grew department to 45+ individuals within 5 years; National Litigation Law Group • Successfully increased service levels from 54% to 97% within the Client Services department by implementing processes for improving efficiency and quality; National Litigation Law Group Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating business-related risks, and adapting to evolving scenarios in fast-paced, high-stress environments Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and efficiency Dynamic communication and interpersonal relation skills with a continual commitment to hiring, directing, managing, and training high-performance teams Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with partners