Charith Caldera

Background

About Charith Caldera

10 years of global experience in enterprise software across production support, technology pre-sales & consulting. Currently I'm working as a part of the Data & AI Supportability team at Microsoft Corporation that focus on improving the product supportability to ensure the customers & support teams are success on the platform. As a Escalation Engineer / Readiness Lead, my mission is to help each Customer and support teams to improve their knowledge on the product & assist with highly escalated issues. I have been involved in mentoring, certifying and creating the technical work force to maintain good customer relations technically and improve multiple product growth over the world. I have Professional experience in IT with a focus on planning, designing, developing, implementing, and maintaining information solutions. Well-rounded IT background in architecture, design, development, and team leadership.