Charlene Munro
Fraud Investigator at Monzo Bank
Based in Thurso, United Kingdom
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Seniority
Staff
Department
Finance & Accounting
Location
Thurso
Industry
Banking
Company size
4.6K
Contact information
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c•••••••@monzo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Charlene Munro
As a Senior Service Desk Analyst at BT, I manage a team of analysts who provide technical support to customers. I have over 5 years of experience in the service desk field, and I have developed strong skills in team management, supervisory skills, and complaint management. I am passionate about delivering excellent customer service and resolving complex complaints in a timely and efficient manner. I also contribute to the continuous improvement of the service desk processes and procedures, and I support the training and development of new and existing staff. I enjoy working in a fast-paced and dynamic environment, where I can apply my analytical and problem-solving skills to help the company achieve its goals and vision.
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