Charles Benedict

Background

About Charles Benedict

Accomplished ICT professional with over 27 years' expertise in architectural advisory, technical leadership, solution design, business/technical analysis, and driving process/technology enhancements. Servicenow is my passion. Extensive background in ITSM/CMDB process and tool transformation leveraging ITIL framework, with a proven track record in both Agile and Waterfall project environments. Diverse project experience spanning various industry sectors, including government (Federal/State/Local), education, banking/insurance, health, telecommunications, infrastructure, transportation, and products. Versatile skill set encompassing profound process knowledge, architectural finesse, and robust technical/systems proficiency. Specialized in analysing business processes, defining comprehensive requirements, and crafting solutions. Renowned for conducting thorough current state assessments and delivering future state recommendations, encompassing roadmap, strategy, framework, and holistic people, process, and technology solutions.