Charles Cerny

Background

About Charles Cerny

I HAVE EXPERIENCED IT ALL:In my many years of retail experience I never thought I would be where I am today. Working in retail has made me aware of what is expected for the best customer service possible. At Sears Automotive we are very customer oriented and we try to make the customers experience easy and enjoyable. My main focus is to take the customer through the selling process from beginning to end with no bumps in the road. By communicating with customers I have learned how to read people and fully understand what they are looking for. This talent has helped me in my field of professional sales and marketing. CAREER HIGHLIGHTS:As the sales lead at Sears I look forward to making a difference every day. The highlights of my career are helping the public and solving their car related issues. I also really enjoy focusing my energy of customer service because with poor customer service, there will soon be no customers. While focusing on customer service I get the chance to build strong, trustworthy relationships with my customers. That to me, is what it’s all aboutBULDING TRUST & ENGINEERING WINNING TEAMS: Coaching is a huge part of my job as sales lead. I am trying to build the strongest team possible. In order to accomplish this task, building customer relationships by gaining their trust will be key. Using our strengths in customer service we will succeed and be the best team in the Northeast. Since my start of Sales Lead, our team has excelled in multiple areas of company focus (customer service being one of them).TO OPTIMIZE YOUR ORGANIZATION’S ROI:Charles Cerny cernyc@student.wpunj.edu