Charles do

Background

About Charles do

Consumer Finance Leader known for turning around underperforming business units at leading financial institutions (JPMorgan Chase and GE Capital). I’m driven to find more profitable ways to do business while improving customer satisfaction. I look at problems from the bottom up, finding patterns often overlooked in large data sets. I understand customer needs, the challenges faced by sales teams and their markets to unlock the keys to performance improvement. I have a passion for building and leading large teams (300+) in highly matrixed organizations: Banking, Commercial and Consumer Finance, Insurance, FinTech : Turnaround – Turned around an unprofitable direct to consumer lending business. Evaluated all aspects of strategy and operations. Constructed new customer engagement model improving customer cycle time 3x, increased new account conversion 25% and improved productivity 10%. Strategy – Championed a disciplined, data driven go to market sales and credit strategy, improving market share and application penetration with top 20% of customers by 2x vs. the control group, while reducing policy exceptions by 50%. Leadership – Instituted new inventory and pricing framework during COVID-19 pandemic, as the new group executive, enabling incremental pricing benefits of $25mm+ and increased real-time visibility into supply chain performance. I am a high energy, low-ego and collaborative executive. I combine strong analytical and strategic planning skills with equally strong interpersonal qualities enabling me to build productive relationships, lead cross-functional teams and influence decision making: 🟦 Use both vision and analysis to unlock business problems and build compelling fact-based strategic recommendations. 🟦 Guide and support decisions on growth and profitability improvement initiatives, including developing business plans to: effect pricing changes, identify new revenue streams, revenue deepening opportunities, and increase the quality of customer experience. 🟦 Ability to motivate, mentor, and lead talented professionals to deliver outstanding results. Exceptional leader and action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach; strong entrepreneurial spirit. Energized and adept in recruiting the best talent and motivate people to excel by giving them runway to learn and expand.