Charles Haney
Customer Service Manager at Pirate Ship
Based in Portland, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Portland
Industry
Freight and Package Transportation
Company size
190
Contact information
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c•••••••@pirateship.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Charles Haney
It's often been said that my positivity can brighten a room, but also my dedication to the vision of efficiency is undeniable. I have developed and honed my skills in project management, mentoring, process efficiency, and team innovation to embody the phrase "work smarter not harder". I am passionate about empowering my team members to reach their full potential and deliver exceptional support no matter who they're talking to. As a leader and a learner, I have spearheaded and participated in various projects that enhance the customer experience, such as creating more inclusive and diverse gifs, improving user experiences through new policy/process implementation, and resolving critical escalations that require a decision-maker mindset. I have also fostered a culture of continuous improvement and development within my teams, conducting performance reviews, organizing team engagement events, and providing feedback and coaching. My motto is:"Never go back, always move forward!"
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