Charles Jackson

Background

About Charles Jackson

KNOWLEDGE Flood Insurance and Floodplain Management expertise, Residential construction/plans estimator, Marketing-Presentations (PowerPoint), Writing, Customer Servant experience. Experience as business consultant heightens his awareness for multiple aspects in streamlining and improving internal and external customer service methods; i.e, his Adjuster Claims Flow Chart (Pilot Cat, Wilma, FL, 2005) though new to the industry, was received well by upper management, distributed to middle management, and responsible for helping newer P&C Adjusters understand and follow the adjusting process from start to finish. NOTE: Knowledge gained as insurance adjuster, agent, and personal disaster experiences is second only to more than disaster assist issues-researched and answered personally-aiding individual disaster victims with financial recoveries since Katrina, DR-1604 FEMA/NFIP and prior with PILOT Catastrophe/Allstate. He is considered an expert in his field by those with whom he interacts during the course of business-including Write Your Own (WYO) insurance industry professionals, NFIP Community officials, and internal FEMA associates. Specialties: ABILITIES *SEMINAR PRESENTATIONS: 251-923-9325 -Set up/Supervise NFIP Disaster Hot Liine -Customer Relations-Interpersonal Skills-Phone Etiquette (IBM and Ins. Industry Certifications)-Systems Management: Flowcharts/Consulting/Logistics -Residential Plans Cost Estimator, P&C Insurance Adjuster "damage estimator/assessment"-Writing-Editing-Research (Published numerous subject matter including Gulf hurricane articles) GOAL 1. Training "Second-to-None" Hot Line/Call Center performers to aid highly stressed, uninformed, or incapable (i.e, elderly, disabled.) disaster survivors major disaster aftermaths. Flood Ins. and BIGGERT-WATERS 2012 expertise applied to Insurance Agent training/presentations.