Charles Lee
Operations Manager at Love's Travel Stops
Based in St. Louis, United States
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Seniority
Manager
Department
Operations
Location
St. Louis
Industry
Retail
Company size
15K
Contact information
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c•••••••@loves.com
Phone
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Background
About Charles Lee
With over 18 years of work experience, I am a seasoned operations manager with a passion for communication, marketing, and business development. I have a master's degree in communication and integrated marketing. I am currently the operations manager at a Love's Travel Stops. In my previous role as an emerging store manager at Walgreens, I managed the front end operations of a busy retail pharmacy, supervising a team of 15 employees and ensuring excellent customer service, inventory management, and cash office procedures. I improved various metrics, such as store NPS score, curbside order numbers and completion times, credit card applications, and staff retention. I also increased photo sales by implementing effective protocols and marketing strategies. I leveraged my skills in new business development, social networking, and employee training to achieve these results.
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