Charles Lutzen

Background

About Charles Lutzen

With a passion for innovation and leadership that's been refined over a 32-year career in IT, my journey from technical expert to strategic leader as the Solution Domain Manager for the Mobility Team at CDW has been marked by growth, challenge, and success. I lead a force of 21 professional services consultants, each an expert in their field, dedicated to providing unparalleled IT solutions in client management and Microsoft endpoint security. Our team excels in deploying sophisticated tools like Microsoft Intune, Configuration Manager, VMWare Workspace ONE, Jamf, and Microsoft's Defender suite to ensure optimal client infrastructure.The transition from hands-on technical work to leadership was fueled by a desire to amplify impact and drive industry-leading practices. In my current role, I'm not just responsible for delivering cutting-edge solutions, but also for the fiscal health and expansion of our practice. I oversee revenue, gross profit, and customer satisfaction, aligning our strategic goals with CDW's growth and vision. I'm dedicated to cultivating our business within CDW and ensuring we foster and retain top talent.My technical roots have provided a strong foundation for understanding the complexities of our work. I've led transformative projects, such as deploying Microsoft Configuration Manager for significant financial institutions, managing large-scale migrations for healthcare providers, and developing innovative processes for a leading truck manufacturer. Each role I've embraced, from Desktop Engineer to Technical Lead and beyond, has contributed to a robust skill set that I now use to lead my team to new heights.As I continue to drive my team at CDW, I'm focused on growing our business, maintaining the highest levels of customer satisfaction, and nurturing the professional growth of my team. I believe in the power of strong leadership that's grounded in technical expertise and am committed to fostering an environment where innovation thrives.I welcome connections and conversations about how we can collaborate to bring your IT operations to the leading edge of the industry.