Charles Munson

Background

About Charles Munson

With over 28 years of experience in leadership roles across operations, client support, & project management, I have a proven track record of driving success & enhancing efficiency across diverse industries, including finance, healthcare, oil/gas, & transportation. My passion for delivering outstanding results & fostering strong relationships has been the cornerstone of my career. Key Highlights: • Managed teams of 55+ Executive Assistants at KPMG, ensuring seamless operations & top service delivery for 300+ Partners across 25 locations. Customized my approach to suit each individual's needs, fostering collaboration & client satisfaction. • Directed operations of three departments at Axiom Medical Consultants, resulting in a 4X increase in business throughput within 10 months & significant growth. Built & maintained strong client relationships, driving business success & satisfaction. • Oversaw operations of 45+ business units at United Allergy Labs, managing a team of 50+ direct reports & establishing strong relationships with physicians & their staff. • Played a critical role in building Labwire, Inc. from the ground up, growing it into a top 10 company within five years. Fostered key client relationships with Fortune 500 companies such as Shell & Boeing, ensuring their needs were met through tailored solutions & services. • Led national projects, including training initiatives on Generative AI & Microsoft Copilot for 600+ Executive Assistants, & developing a SharePoint repository, enhancing efficiency & collaboration. Consistently demonstrated a commitment to coaching/mentoring, creating highly effective teams. Helped over two dozen direct reports achieve promotions or roles aligning with their aspirations. My expertise in analyzing data & executing strategies has led to significant improvements in operational efficiency & client satisfaction. Having spent decades managing teams of various sizes, both in person & remotely, I am equally comfortable working independently, managing processes, & building client relationships. I excel at forging cross-functional relationships & collaborating across departments to drive national strategic initiatives, ensuring successful outcomes. My strategic mindset, organizational skills, & dedication to excellence make me a valuable asset to any organization. I am passionate about helping organizations achieve their goals & deliver exceptional results. My ability to manage complex, national projects, build deep, trusting relationships, & drive data-driven decision-making consistently delivers maximum value.