Charles Oquinn
Project Manager at Delta Air Lines
Based in Atlanta, United States
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Seniority
Manager
Department
Operations
Location
Atlanta
Industry
Airlines and Aviation
Company size
76K
Contact information
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c•••••••@delta.com
Phone
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Background
About Charles Oquinn
Charles O’Quinn IV is a Business Analytics and Human Resource Management professional with over 10 years of experience in the telecommunications industry leading and supporting strategic initiatives that drive company value, revenue, and retention.Prior to his current role, Charles was a top Home Based Supervisor in Alpharetta Region for three consecutive years from 2017-2019. He led the region in highest Value (Revenue) Per Contact and Resolution Metric.Charles began his career with Verizon March 2010 as a Customer Service Representative in Alpharetta, GA. In 2011, he moved to Coordinator Customer Service Operations, where he worked closely with Go to Market to provide support around product launches, promotions, system changes, and Verizon procedures. In 2014, he was promoted to Analyst of Customer Experience Ops, where he worked with Leadership to analyze trends, successes, and opportunities. He created playbooks, trainings, and initiatives to support the success of the East Field.In 2016, Charles became a Customer Service Supervisor, where he developed, coached, and managed 12-15 representatives. Charles also is a Pre-Leader Graduate of 2016. During his time as a supervisor, Charles provided Go to Market expertise to his Leaders and peers and lead multiple projects.Charles obtained his Bachelor’s Degree from Albany State University in Business Management in 2009. He also has two Master’s Degree; one in Marketing and one in Human Resource Management.
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