Charles Ricker
Manager-1 Advanced Voice (Enterprise Technical Support) at Comcast Business
Based in Wauconda, United States
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Seniority
Manager
Department
Other
Location
Wauconda
Industry
Telecommunications
Company size
9.1K
Contact information
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c•••••••@••••••.com
Phone
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Background
About Charles Ricker
Responsible for managing projects and activities of the Comcast Enterprise Technical Support team. Oversee activities related to troubleshooting and repair of the network infrastructure and customer premise equipment. Proficient technical knowledge in carrier Ethernet and Advanced Voice product platforms. Manage projects from definition to deployment ensuring goals and deadlines are successfully met and stakeholders are satisfied. Implement and enforce procedures to ensure the timely and effective repair of customer issues. Manage teams of exempt and non-exempt employees. Provide subject matter guidance to employees as required. Develop processes and procedures to drive department efficiencies and employee development.
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