Charles Valson
Lead Customer Service Representative (Pad Agent) at Amtrak
Based in Dallas, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Dallas
Industry
Rail Transportation
Company size
14K
Contact information
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c•••••••@amtrak.com
Phone
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Background
About Charles Valson
As Lead agent I am the overseer of cash and credit transactions along with customer satisfaction. I am responsible for all training of customer service agents this includes ADA training, workplace safety, work place compliance. Consistently volunteer to assume additional responsibilities, taking on the more challenging task, supporting our managers in developing insight into department operations. I handle all customer relation issues in a gracious matter and in accordance with Amtrak’s policies.
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