Charles Vesolowski

Background

About Charles Vesolowski

Professional Summary Results-driven IT leader with over 7 years at Morgan Stanley, managing a team of six in hardware and inventory operations. Skilled in process optimization, asset lifecycle management, and desktop support, leveraging ServiceNow and SQL to enhance efficiency in fast-paced environments. Skills • Hardware/Software Support: ServiceNow, Citrix, Windows Server, TCP/IP • Programming: SQL, PL/SQL, C, JavaScript • Database: Oracle, Data Mapping, Crystal Reports • Languages: English (native), Japanese (conversational) Professional Experience Inventory Service Management Team Lead Morgan Stanley, Tokyo, Japan 08/2018 – Present • Direct a team of six to optimize hardware asset lifecycle management, streamlining procurement, tracking, and secure disposal with vendors (e.g, Bloomberg, HP, Lenovo). • Enhance L1 desktop and application support, improving ServiceNow ticketing workflows to expedite issue resolution for global clients. • Coordinate with project managers to meet deadlines for hardware refresh, platform upgrades, and special events, implementing standardized processes to minimize downtime. • Maintain and enhance team Wiki with software solutions, driving faster issue resolution through comprehensive documentation. Data Analyst Marsh & McLennan Companies, Chicago, IL 10/2007 – 03/2009 • Transformed insurance data using Oracle ETL tools and PL/SQL for Risk Management Information Systems (RMIS). • Analyzed financial data for Fortune 500 clients, resolving discrepancies under tight deadlines. • Contributed to QA/UAT testing for a proprietary software platform rollout. Part-time Research Assistant Meiji University, Tokyo, Japan 09/2016 – 03/2017 • Prepared and managed research materials for environmental social science projects at Mt. Fuji, entering data into databases for analysis. English Instructor Various (AEON Corporation, others), Japan 04/2009 – 07/2018 • Delivered business English training to professionals in IT, medical, and engineering sectors. • Managed client portfolios at AEON, achieving sales targets and maintaining accurate client databases.