Charlles Freeman

Background

About Charlles Freeman

Career Objective: To provide excellent customer service to individuals and corporate clients working as a broadband technician by utilizing my technical skills. Summary of Skills: Working knowledge of computer operating systems Experienced in cabling various electronic components and working with COAX wiring Skilled in providing efficient and quality service to residential and business clients Expert in identifying sales opportunities for customers and company Able to operate hand and power tools Ability to work with volt-ohm meters, and transmission measuring sets Ability to climb and work at height and confined spaces with the help of ladder Physically fit to work in all weather conditions Work Experience: Installing, maintaining, repairing, and testing high speed internet, networking, and VDSL for residential and business clients installing and repairing networking products using computer operating systems Analyzing and troubleshooting technical problems Conversing with customers and solving their concerns on service order requirements and equipment request Checking total line quality to ensure smooth networking service Selling broadband service to customers by identifying their needs Connecting wires and cables to terminals, removing and replacing hardwares as needed Identifying and working with telecom color-coded wires and cables. Visited residential and commercial site for installation of broadband service Rectified and restored clients' broadband service Replaced wires and cables of the assembly line as needed Educated customers on the use of broadband service Collected feedback from customers on service provided Made phone calls and ensured clients are at homes and offices before visiting Used signal level meters, volt-OHM meters and spectrum analyzers to test coax cable Connected peripheral equipment and trained customers on proper use of equipment