Charlotte Beecham

Background

About Charlotte Beecham

I am a highly competent and friendly IT Support Engineer with experience in scale-up and multinational companies. My passion for technology and dedication to exceptional customer service drive me to improve technical systems and support while delivering outstanding user experiences. With a strong background in supporting various operating systems and hardware, as well as troubleshooting software applications such as Microsoft 365, Zoom, and Google Workspace, I have developed a versatile skill set. I excel in Active Directory administration, Google Workspace and Meta Workplace administration, and Mobile Device Management Support. Experienced in implementing Okta and MFA solutions, as well as utilising tools like Jamf, Addigy, and Autopilot, I possess a comprehensive understanding of IT infrastructure. I thrive both independently and as part of a collaborative team, always eager to learn and solve problems.