Charlya T.

Background

About Charlya T.

I am a versatile and results-oriented professional with experience and achievements combining leadership and program management skills to gain new business, increase profits, and advance the company mission. I have a proven ability to formulate and present recommendations on business strategies, policies, and procedures by evaluating organizational outcomes/objectives, identifying systems problems, analyzing trends, and anticipating requirements. With a proven background directing Programs, Process Analysis, Leadership Development, Technical Operations, Data Analysis, and Compliance activities for multiple organizations, I have delivered quality solutions focusing on exceptional client service. I have a record of driving outstanding customer service and experience by managing projects, quality, and timely delivery while consistently surpassing expectations. I have excellent analytical and customer relationship management skills and am recognized as out of the box thinker who develops innovative ideas for solving complex problems efficiently. I am an effective team leader with active coaching, training, and mentoring skills, multi-tasking capacity to work independently and in a team, and the flexibility to meet shifting goals and tight deadlines. I have outstanding verbal and written communication skills with excellent interpersonal and organizational skills to communicate and operate in a fast-paced and challenging environment with multiple departments and the public with a vision to drive the department. I am sure that my commitment to deal with various roles and activities under high-pressure situations & tight deadlines would yield impeccable results. Areas of Expertise: Strategic & Operations Planning Risk Management & Risk Mitigation Product Development & Management User Acceptance Testing Business Analytics & Transformation Solutions Leadership & Performance Enhancement Agile Project Management Process Improvement Budget Management & Cost Containment Training Customer Service Problem Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Communications and Marketing