Charmane Goode
Service Delivery Manager - Omnichannel at Altar'd State
Based in Knoxville, United States
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Seniority
Manager
Department
Operations
Location
Knoxville
Industry
Retail
Company size
2.4K
Contact information
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c•••••••@altardstate.com
Phone
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Background
About Charmane Goode
I am an experienced IT Service Delivery Manager with 10+ years leading IT operations across OMS, ERP, POS, and CRM platforms in fast-paced retail environments. I specialize in ensuring seamless omnichannel integrations, driving SLA/KPI improvements, and leading large-scale rollouts that keep businesses running smoothly. Known for strengthening vendor partnerships, optimizing processes, and mentoring high-performing IT teams, I thrive at the intersection of technology and business operations. My goal is always to deliver IT solutions that improve efficiency, reduce downtime, and enhance the customer experience.
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