Charmina Y.

Background

About Charmina Y.

Your company has customer success and support needs that have expanded and become significantly more complex as your business has grown. Left unchecked, these needs become problems that can destroy service ratings as quickly as they’re achieved. I’ve made it my mission to identify these pain points and utilize my creative problem-solving skills to satisfy them by identifying core issues and creating solutions that eliminate waste and build the foundation of success. Analytical and highly qualified, I have a Bachelor of Economics degree from the University of Calgary and 5+ years of professional experience. My team members and peers count on me to apply my keen attention to detail, problem solving abilities, and interpersonal skills to connect with customers on a human level and find the best solutions going forward. Through a combination of data-driven decision making, the ability to understand process deficiencies, and a clear understanding of how people – whether employees, vendors, customers, or partners – impact operations, I’ve earned several promotions throughout my career in recognition for implementing rapid operational improvements and providing world-class customer service. The following are just a few of my areas of expertise; Customer Service & Experience Management & Administration Relationship Building Customer Relations Data Analytics Economics, Finance, & Statistics Marketing & Sales Communication Engaging and collaborative, I am relied upon to turnaround challenging accounts and make technical support decisions to identify and capitalize on opportunities to strengthen relations with key accounts.