Charul Patel

Background

About Charul Patel

As a passionate and dedicated IT Support professional with a Master’s degree in Cyber Security from Deakin University, I specialize in supporting users, troubleshooting technical issues, and ensuring smooth and secure IT operations. My journey began with a Bachelor’s degree in Computer Engineering, which gave me a strong foundation in computing principles and problem-solving.Over the years, I’ve built a diverse skill set that includes technical support, system administration, troubleshooting hardware/software issues, and supporting both cloud and on-premise environments. I’m experienced with tools such as Active Directory, Microsoft 365, Exchange, and ticketing systems, and I have hands-on experience with remote desktop support and device imaging.While at Deakin University, I had the opportunity to work on several impactful projects. I contributed to Redback Operations in a capstone project, where I supported IT operations aligned with business goals and gained real-world experience in service management. I also researched security concerns related to IoT devices, which sharpened my understanding of endpoint security and threat mitigation—skills I now apply in user support environments.I hold industry-recognized certifications from Microsoft, LinkedIn Learning, and Udemy, which reflect my ongoing commitment to professional development and technical excellence. I’m passionate about solving problems, supporting users with patience and clarity, and continuously improving systems to ensure optimal performance.Always open to new challenges and opportunities, I’m ready to contribute to the success of any organization I join by delivering reliable IT support and helping users stay productive and secure. Let’s connect and see how I can support your IT environment with efficiency and care