Chastity Rodriguez

Background

About Chastity Rodriguez

Focused Senior Quality Analyst who delivers consistent and professional work for every assignment. Offers 10+ years in healthcare industry environments and top-notch abilities in continuous quality improvement. Seeking to leverage extensive experience and skills in quality improvement and project management. SKILLS• Workflow Optimization• Quality Control• Lean Six Sigma• Team Leadership• Quality Assurance• Continuous Improvement• Process Improvement• Data Analysis• Cross-functional CollaborationEXPERIENCESenior Quality Analyst - OptumNovember 2020 - Current • Identified opportunities to improve data processes and measurement strategies.• Authored and/or reviewed documentation for accuracy, completeness, and adherence to relevant standards.• Acting co-Project Manager for projects geared toward implementing auditing systems and long-term controls for targeted systems.• Reported audit findings to senior management through written reports and presentations.Clinical Administrative Coordinator (Prior Authorizations)- OptumJune 2016 - November 2020• Assisted in developing strategies to manage utilization of healthcare resources effectively.• Participated in quality improvement initiatives aimed at enhancing departmental performance.• Managed intake of prior authorizations and investigative claims requests with attention given to accurate review and processing within applicable timeframes.• Responsible to training and on-boarding new employees.Senior Patient Coordinator - Southwest Medical Associates, part of OptumCare March 2014 - June 2016• Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate scheduling and patient-to-provider communication.• Trained new customer service team members in company policies, procedures and service delivery standards.• Evaluated patient satisfaction surveys and implemented improvements based on feedback received.• Served as liaison between upper management and frontline staff, effectively communicating important information.