Chayan Sarkar

Background

About Chayan Sarkar

As a highly motivated and customer-oriented professional with a strong background in customer service and human resources, I bring a wealth of experience and skills that contribute to organizational success. With a proven track record in talent excellence, operational optimization, and delivering exceptional customer satisfaction, I am dedicated to creating positive work environments and driving results. In my role as a Supervisor HR at Teleperformance Kolkata, I have effectively managed and supported employees under the assigned line of business, ensuring talent excellence. By maintaining a comprehensive data bank of attrition and shrinkage, I have been able to analyze trends and implement proactive strategies to address issues. Additionally, my focus on employee retention has resulted in increased satisfaction and reduced turnover. During my tenure as a Customer Service Associate at Tech Mahindra, I designed technical reports and introduced new learning methods to support business goals. Handling inbound and outbound calls, I provided prompt and efficient assistance to customers while collaborating with management to identify and prioritize new development concepts. Through monitoring user progress, I identified improvement opportunities and implemented measures to enhance the overall customer experience. At The Oberoi Grand, as a Guest Service Associate, I ran reports on guest numbers, expenses, income, and room service usage, ensuring accurate financial management. With a keen focus on anticipating guest service needs and integrating service and team management strategies, I consistently delivered personalized and exceptional service. With my certifications, including the SOAR Certificate from The Oberoi Grand, and fluency in English, Bengali, and Hindi, I possess the communication and interpersonal skills necessary to excel in a multicultural environment. I am now actively seeking new opportunities to leverage my skills and contribute to the growth and success of an organization. With my proven abilities in team management, process improvement, and customer service, I am confident in my ability to drive positive results and exceed expectations.