Chelsie Murphy

Background

About Chelsie Murphy

I specialize in bridging strategy, technology, and collaboration to drive high-impact Salesforce transformations. With a background in consulting, product management, and digital transformation, I have successfully led cross-functional teams through the implementation of Salesforce solutions that streamline operations, enhance customer experiences, and deliver measurable business value.My expertise spans Salesforce Service Cloud, Sales Cloud, CPQ, Experience Cloud, Health Cloud, Financial Services Cloud, and Field Service, with certifications that reinforce my deep knowledge of the ecosystem. Whether leading large-scale technology transformations, optimizing business processes, or advising on team structures, I focus on aligning people, processes, and technology for long-term success.Beyond implementation, I am passionate about leadership development and coaching. I create content on LinkedIn about workplace dynamics, advocating for yourself, and redefining leadership to prioritize both results and human connection. I believe that the most effective teams aren’t just well-resourced—they’re well-supported.’ -Salesforce Experience: Service Cloud, Sales Cloud, CPQ, Experience Cloud, Health Cloud, Financial Services, Field Service, Marketing Cloud, PardotSalesforce Certifications (8): Agentforce Specialist, Associate, AI Associate, Platform App Builder, Field Service, Business Analyst, Service Cloud, AdministratorAgile Certifications: Scrum.org Professional Product Owner, Scrum.org Professional Scrum MasterSkills: Agile Delivery, Compliance, Customer Experience, Data Analytics, Forecasting & Modeling, Product Management, Product Strategy, Process Improvement, Research & Design, RoadmapsTools/Software: Azure DevOps, Lucid Charts, Jira, Miro, MS Excel, MS PowerPoint, MS SharePoint, MS Word, MS Visio