Cheri Morris

Background

About Cheri Morris

Examine and analyze highest escalated cases involving customers, Attorney General and Attorneys• Facilitate repurchase/replacement transactions meeting state requirements for disclosure• Mediate and arbitrate cases balancing customer loyalty and the economic goals of Volkswagen Group of America• Assist and mentor field and Remarketing Coordinators with repurchase, replacements, and trade assistance, including their financial obligations• Represent Volkswagen Group of America in hearings either in writing or by phone. Prepare Volkswagen’s position in writing • Serve as a liaison between various departments including Product Support, Volkswagen Credit, Auction Group, Vehicle Administration and Product Liaison• Ensure legal documents for buyback transactions are correct, including proper accounting and payoff of lien holders• Make certain vehicles are repaired and sent to auction in a timely fashion