Cheri Rack
End User Support Specialist at Brookdale
Based in Milwaukee, United States
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Seniority
Staff
Department
Information Technology
Location
Milwaukee
Industry
Hospitals and Health Care
Company size
21K
Contact information
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c•••••••@brookdale.com
Phone
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Background
About Cheri Rack
My passion is serving customers by understanding their needs or concerns and finding the best solutions to meet the customers' expectations while demonstrating the values and behaviors of the organization. This passion has been evident through teaching associates how to use empathetic listening and provide options/explanations, no matter the situation. My greatest accomplishments include creating teams that work together by using individual’s strengths to achieve organizational goals. One success was creating and training 400 associates new quality standards to improve our interactions with customers. This includes when the teams improved our Customer Engagement scores by creating and successfully executing plans involving associates in all roles.
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