Cherron Glosson

Background

About Cherron Glosson

Dedicated professional with a proven track record of optimizing network and business operations to deliver exceptional customer support. Committed to driving efficiency and excellence in every aspect of service desk and operations support management. Bringing over a decade of expertise in diverse industries, I specialize in strategic leadership, process optimization, and team development. Some notable highlights of accomplishments: Currently serving as a Service Desk Manager at Crate & Barrel, leading a high-performing team to achieve improvement in first-call resolution rates. Spearheaded the implementation of a comprehensive network framework, resulting in enhanced incident response times and customer satisfaction. Successfully initiated staff training programs and matured ticket escalation processes to overall team collaboration and communication within the organization. Led a major system upgrade project, ensuring minimal service disruptions for internal and external clients. During my free time, I enjoy reading, networking, and meditating. Through these activities, I enhance my interpersonal and collaborative abilities as I engage or interact with other individuals with the same interests. Furthermore, I place great emphasis on integrity, professionalism, flexibility, and consistency in all phases of decision-making and team management in any setting. If you share the same interests or looking for a professional of my caliber, let's connect! I am open to networking and discussing shared interests in technology and community engagement. Feel free to reach out to me here on the platform or via email at glossonc@gmail.com. Expertise Section: Service Management, Incident Response, Customer Support, Strategic Planning & Execution, Team Leadership, Process Optimization, Customer Support, Client Relationship Development, Workload Assignment, Resource Allocation, Cost Control, Employee Retention, Telecommunication and Network Monitoring, Continuous Improvement, Technical Troubleshooting, Collaboration, Project Management, Training & Development, Stakeholder Communication, Problem Resolution, Service Desk Operations, Customer Satisfaction, Team Collaboration.