Cheryl Kusick

Background

About Cheryl Kusick

Senior Operations and Customer Experience leader with extensive background leading transformational organizational change by securing strong operational foundations to drive business outcomes, strategy deployment, elevated customer experience and operational excellence. EXECUTIVE LEADERSHIP Business visionary with the ability to engage, empower, and inspire teams to embrace change, leading with a clear vision and focus on developing a culture of excellence. INSURANCE INDUSTRY EXPERT Extensive 20+ year career in Insurance with experience in contact center management and business operations for Employee Benefits and Individual Life. PROGRAM LEADERSHIP OVERSIGHT Appointed to lead key enterprise initiatives, managing multi-million dollar budgets to deliver on organizational growth and scalability, leveraging data and systems to promote people, process, and technology optimization. EMPLOYEE ENGAGEMENT Dedicated to coaching and guiding strong leadership teams and large employee base, building a culture on employee empowerment, engagement, inclusion, customer- centricity, transparency, and leadership with humility. PROVEN AREAS OF EXPERTISE Strategy and Execution • Business and Cultural Transformation • Change Management • Business Vision and Direction • Operations Leadership • Call Center/Contact Center Operations • Customer Experience • Process Improvement • Project Management and Leadership • Organization Planning and Development • Coaching and Professional Development • Business Process Out-sourcing • Vendor Management