Cheryl Rock
Senior Project Manager at Charter Communications
Based in Littleton, United States
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Seniority
Manager
Department
Operations
Location
Littleton
Industry
Telecommunications
Company size
34K
Contact information
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c•••••••@spectrum.com
Phone
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Background
About Cheryl Rock
Strong background in Program/Project/Process Management and Managing successful teams. • Extensive Program Management skills including planning, leading and managing initiatives from inception to implementation. • Excellent communication skills including facilitating meetings with both small and large groups of diverse individuals including senior leadership. • Strong presentation and decision-making skills. • Ability to identify gaps, perform root cause analysis and implement system and process solutions in a variety of areas. • Proven record of developing, training and implementing process changes to improve efficiencies. • Accomplished in creating an environment of mutual trust and collaboration. • Skilled in providing vision, inspiration and direction to teams ranging in size from 4 to 125. • Strong background in building and leading teams to successfully meet objectives through effective communication and performance management. • Highly adept at handling customer issues, complaints, changes in time lines, and escalations to ensure customer satisfaction.
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