Cheryl Toh
Compliance Ops Team Manager at Twilio
Based in Singapore
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Seniority
Manager
Department
Other
Location
Singapore
Industry
Software Development
Company size
6.6K
Contact information
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c•••••••@twilio.com
Phone
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Background
About Cheryl Toh
Experienced Compliance/ Support Operations Manager with over 20 year trackrecord in Finance/Tech industries. Led high-performing teams to achieve/exceed service level expectations. Achieved high compliance levels with regulatory standards while delivering top-notch customer experience, contributing to company’s continuous growth. Excelled in team management, process improvement, escalation management, risk mitigation and driving key operational results across regions (APAC, EMEA & NAMER). Achievements & Highlights: CCAS Best Contact Centre, Customer Experience (CX) Mystery Shopper, Best In-House Programme/Section, Best Customer Experience, Best Customer Experience Team in CX Asia Excellence Awards, APAC Star Award Winner for Best Customer Empathy and QuickBooks Connect Event Winner, Awarded CEO Care Club (Team Award and Best Agent Award)
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