Cheryl Tost

Background

About Cheryl Tost

With over 35 years of experience in the Call Centre industry, I am a seasoned professional. I began my journey by answering calls over two decades ago and have since progressed to managing teams and spearheading the development and implementation of new strategic processes across various locations. Throughout my career, I have achieved financial success and consistently delivered high levels of client satisfaction. My track record showcases strong leadership skills and an innate ability to mentor others, enabling me to establish and grow teams across multiple sites in both Canada and the US, as well as offshore locations. Drawing from my extensive industry knowledge, I have consistently driven increased revenues, lowered operational costs, and fostered outstanding performance and productivity within organizations. Some of my proudest accomplishments include leading high-octane sales teams and introducing innovative management techniques that have contributed to the overall success of the companies I've worked with. Specialties: • Contact Center (In-House/Off/Near Shore) Outsourcing • CEM / CRM / BPO • Strategic & Business Development, Profitable Growth • Customer Life-Cycle Management • Performance Management, Coaching/ Development, Leadership Development • Operational Efficiency, Revenue Generation • Consultative Selling, Sales Forecasting • Relationship Building • Project Management, Change Management, Organizational Integration • Vendor Management, Account Management • ROI Analysis / Budget Administration • Process Establishment & Implementation • Contract Negotiation • Social Media, Networking • Emerging Markets • Business Technology • Merger and Acquisition • Six Sigma