Cheryl Wilson
Service Coordinator Bdc at Mark Jacobson Toyota
Based in Lithonia, United States
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Seniority
Staff
Department
Operations
Location
Lithonia
Industry
Automotive
Company size
82
Contact information
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c•••••••@markjacobsontoyota.com
Phone
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Background
About Cheryl Wilson
Highly personable Customer Service Professional with ten years of commended performance in key customer service and support roles in account management, fraud investigations and call-center operations within the financial industry. Strive to exceed customer/employer expectations by delivering award winning service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.• Talent for identifying customer needs and presenting appropriate company product and service offerings. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Expertise in resolving escalated customer service issues.• Secured company achievement awards for delivery of exceptional customer service.Specialties: Subject matter expert and working knowledge FDR, FALCON, Green Screen,PEGA Systems PRPC, GUI, SWAN, TSYS, TSYS II, CARDGUARD, MicrosoftOffice, METRO NET, and VISA online.
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