Chet Patel

Background

About Chet Patel

I am a seasoned and highly focused financial services professional recognised for my proven track record as an experienced and extremely knowledgeable Manager, with additional expertise in mortgage guidance and management, business planning, complaints and audit / risk compliance.With well-rounded experience, spanning an impressive 21 years, my mission is to showcase my diverse expertise along with my wealth of experience, in my next high-level role within the finance industry.Greatly admired as a diverse professional with financial acumen and knowledge of the mortgage process, I possess experience in carrying out applications as Assistant Branch Manager at Chelsea Building Society. Moreover, during this time, I gained valuable experience when engaging on a professional level with mortgage brokers / intermediaries.As a confident and results-driven professional, I bring with me a wealth of experience, motivated by sales, I continually exceed branch targets; in turn I have been recognised for my sales-driven streak when receiving the following awards: YBS London North Managers’ Manager (2015); CBS LEM Branch of the Year (2014); CBS National Branch Manager (2011); ‘A’ for branch risk control (2011, 2013 - 2015); Mortgage Area Champion (2013 - 2016). I operate equally effectively in a senior team or using own initiative and can always be relied on to create solutions that promote growth, profit, excellence and a positive organisational identity. As a positive and engaging manager I am experienced in the employee recruitment, complemented with my valuable nurturing and coaching technique, I am skilled in motivating my team, with the ultimate focus on delivering a sterling customer service.During my established financial career, with such renowned organisations such as Chelsea Building Society and NatWest Plc, I have gained knowledge of Regulatory Compliance (including KYC and AML), society lending policy and a wide range of lending products, and best practices. Finally, I excel in dispute resolution cases working for the Financial Ombudsman Service for the past three years.