Chethan Chinnappa

Background

About Chethan Chinnappa

A professional with 17 years of experience in customer and Infrastructure service delivery, Project Management, Client Services & Customer Success, Customer Conflict management, Client Relationship management across existing and future engagements, Technology Sales Enablement, HR Operations Management (Hire to Retire), People & Performance Management, Analytics and Process Transitions. • Self-motivated IT Project Manager and Knowledge Manager with good experience in IT industry. Skilled in ITSM driven Incident Management, Risk Management, Knowledge Management, O365 Administration and Service Delivery. ITIL and Six Sigma certified. Adaptable to different locations, cultures, environments and possess high capability in collaboration and partnership across different levels in IT • An effective leader with exceptional communication, interpersonal skills and exposure in managing taskforces with result -oriented achievements. • Demonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels • Knowledge on latest technologies like: AI ML RPA • In-depth domain knowledge of HR operations – Employee Data Management, Workforce Administration, Employee Relations, Training & workforce development, Leave of Absence management, Benefits Administration, Tuition Assistance, Exits, Compensation, Payroll and Performance Management. • Expertise in maintaining highest level of quality in operations; ensuring adhere to all the quality parameters and procedures as per the stringent norms. • A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growth • Excellent interpersonal communication, Client Management and Resource Management skills with demonstrated abilities in driving motivated teams to achieve organizational goals. • Proven ability to drive process improvements and ability to execute several projects which have a client value or End User impact simultaneously. • Managed a max span of 80- 100 FTEs which includes 6Team Leads and 12 SMEs and their respective teams Previous Role: Deputy Manager HR Operations (All teams- Hire to Retire) – June 2017 to Present • SLA Management, Continuous Process Improvement & Deployment, Performance Management, Client Relationship Management, Quality & Productivity Management – People, Process & Technology