Chevonne Soha
Team Leader at Capita
Based in City of Cape Town, South Africa
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Seniority
Manager
Department
Information Technology
Location
City of Cape Town
Industry
IT Services and IT Consulting
Company size
26K
Contact information
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c•••••••@capita.com
Phone
5 credits+27 ••• •••• ••••
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Background
About Chevonne Soha
As a Customer Service Team Lead with over five years of experience, I contribute to delivering exceptional service and fostering customer retention through coaching and performance management. My role involves supporting a diverse team in a fast-paced BPO environment catering to UK clientele, ensuring seamless operations and robust customer satisfaction. My focus is on empowering team members to excel while building strong relationships and providing consistent support. By addressing both professional and personal challenges, I help drive team success and foster a collaborative workplace culture. Skilled in customer service management and resolution, I am committed to maintaining high standards and driving impactful outcomes.
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