Chiara Cappellaro

Background

About Chiara Cappellaro

A highly experienced Guest Relations and Group Reservations Manager who has led high-performance teams to meet or exceed their objectives. Provide flawless, upscale, professional, and top-notch guest service to ensure high quality guest experiences. As a leader of high-performance teams, I deliver exceptional guest service while meeting or exceeding objectives. Due to my extensive knowledge of reservations platforms (Seven Rooms, Opentable), I am capable of setting up, utilizing, and maximizing each brand's functionality. Exceptional strategic eye, capable of analyzing performance and offering proactive solutions to improve efficiency, revenue generation, and guest satisfaction. Managing reservations reporting, forecasting, guest feedback, and covers in conjunction with the marketing and operations teams. A strong sense of communication, people skills, and a passion for delivering genuine and thoughtful hospitality. Experience motivating and inspiring all reception and floor managers in each restaurant to provide a warm welcome and seamless guest experience. In charge of conducting training sessions for all front of house staff so that they are able to fully utilize the Seven Rooms system. Strong relationship-building skills, able to work closely with concierges from Hotel and Lifestyle to increase revenue.