Chiara Grassilli

Background

About Chiara Grassilli

Currently leading the Products & Partnerships Team at ESIS Srl, my focus today is on delivering bespoke solutions and strategies for Atlassian, Zendesk, and Indigo partnerships. During the 10+ years of experience as a Senior Solutions Consultant at Hootsuite and Zendesk, I honed my ability to translate complex technical requirements into streamlined, understandable customer service solutions. My language skills allowed me to connect with and deliver demos to clients in English, Italian, Spanish and French. I have a deep curiosity for technology, and I develop an understanding of SaaS platforms that enables me to offer insightful consulting and effective demos that aligns with client objectives. Leveraging my communication and problem-solving skills, in my career I worked alongside sales teams to create demo environments and story-telling presentations that resonated with client needs. My passion is connecting pre-sales assessments of customer needs to solution demonstrations, ensuring each proposal is robust, client-centric, and meticulously tailored. My dedication to enhancing the customer experience through technology has been a consistent theme, reflecting my passion for innovation in the client solutions domain.