Chiara Verdi

Background

About Chiara Verdi

Culture Builder I believe in streamlining process and systems integration to create the ultimate customer experience and effective employee training. I build disciplined work cultures, resulting in saving millions in fraud losses and improving audit scores for 115 branches and 800+ employees. Operational Excellence Harnessing a disciplined approach, I achieve customer and employee satisfaction through operational excellence-focusing on common processes, instituting performance metrics, and developing staff through quality training. Leadership I lead by running a clean operation, leveraging automation and a positive customer experience. I consistently lead teams to achieve low risk ratings on audits, by using a solid understanding of banking regulations and compliance. Talent Development I “pay it forward”—mentoring staff and direct reports advance in their careers, while managing a staff of up to 25, overseeing the training function and frontline support staff. Transformation I relish opportunities to transform the business, taking it to the next level… leading company-wide projects, branch transformation, post-merger/acquisition conversions, onboarding new branches and staff and implementing new sales platforms for frontline operations. Retail Banking | Branch Operations | Branch Transformation | Strategic Planning | Risk Management | M&A Support | Training and Development | Banking Technology | Vendor Relations | Contract Negotiations | Compliance | Process Improvements | Frontline Procedure Development | Project Management | Policy and Procedures | Training Delivery