Chihiro Sei
Customer Engagement Manager at Lenovo
Based in Tokyo, Japan
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Seniority
Manager
Department
Customer/Client Service
Location
Tokyo
Industry
IT Services and IT Consulting
Company size
46K
Contact information
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c•••••••@lenovo.com
Phone
5 credits+81 ••• •••• ••••
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Background
About Chihiro Sei
BA in Economics, SUNY Geneseo — Graduated in 3 years, GPA 3.47 MBA, Rochester Institute of Technology — Focused on finance; GPA 3.80 Booking.com — Team Lead, Implementation Specialist, Change Specialist Covered APAC (Japan, Korea, Singapore, Shanghai) Collaborated with HQ in the Netherlands on regional strategy FactSet — Financial Support & client-facing analytics Maersk — Customer Service Manager Managed a team of 30+ across operations and service delivery Lenovo — KPI analysis (repair operations) & AI implementation projects Achieved ¥20M+ annual cost reduction for 2 consecutive years Strengths: Cross-cultural leadership, process improvement, data-driven decision making, change management, financial analysis
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