Chilynn Dodson

Background

About Chilynn Dodson

Inbound Customer Service Representative Anyhour Solutions LLC - Rockford, IL February 2021 to Present Provided quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on checking/savings account, new accounts, processed check orders and bankcard requests. Navigated multiple computer screens and customer systems to research and resolve customer issues Responding to telephone inquiries and complaints using standard scripts and procedures. Communicated appropriate options for resolution in a timely manner. Maintaining professional attitude throughout heated situations High demand of problem-solving Constant navigation through multiple computer screens, and systems. Position entails a high amount of customer interaction over the phone. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Assists customer with questions and issues 1 year Customer service representative experience. 1 year Office experience.