Ching-Kai Lin

Background

About Ching-Kai Lin

I’m a proactive and customer-focused Technical Support Engineer with 5+ years of experience helping enterprise clients resolve complex technical issues across SaaS and infrastructure platforms. Currently at Atlassian Amsterdam, I specialize in supporting Confluence and Crowd Data Center, working with customers in private cloud and hybrid environments. I regularly troubleshoot issues involving: Computer Networking & Infrastructure (routing, firewalls, load balancers) APIs & Integrations Authentication Protocols (LDAP, SSO, SAML) Databases & SQL queries OS System Configuration Career Highlights Maintained 100% CSAT and 80+ NPS over 18+ months Supported enterprise clients across Europe & Asia Bridged engineering teams and end users to drive faster resolution and documentation quality 🧠 Previous experience in telecom field support and firmware development for enterprise servers Now, I’m proactively exploring new opportunities where I can grow, contribute to a collaborative team, and make an even greater impact in a cloud or SaaS support role. Open to full-time roles in the Netherlands or remote Requires KM visa sponsorship (highly skilled migrant) Let’s connect if you’re looking for a technical support engineer or Customer Success Manager (CSM) who combines deep technical knowledge with strong ownership, clear communication, and a customer-first mindset.