Chitra D.

Background

About Chitra D.

High-Impact leader with rich experience in driving IT Service Delivery using Data Analysis and rendering Cloud Computing support − Excellent track record of spearheading service improvement programs for minimizing gaps in productivity and ensuring effectiveness in IT delivery − Expertise in extracting data using SQL and analyzing reports using tools like Python & SAS − Hands-on experience with analytical tools like R, and Python in data modeling, data mapping, and data processing; used Tableau for creating dashboards − Mined & analyzed data from multiple sources to drive optimization & improvement and delivered data-driven solutions to business challenges − Acted as a Business Analyst and provided strategic data solutions using Python skills − Highly skilled in ensuring the timely resolution of incidents and implementation of necessary steps to restore IT service and return the business to normal operations − Focused Change Manager with expertise in planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, resistance management, and change reinforcement − Extensive experience in end-to-end Problem Lifecycle Management encompassing developing temporary & final solutions for known incidents; performing trend analysis of important services or historical incidents − Supported solution strategy by gauging customer’s requirements, and gaining insights, thereby being pivotal towards providing a final solution to the clients − Interfaced with stakeholders and identifying business needs; bridged the gap between functional groups and technology to foster targeted and innovative solution development − Possess rich knowledge of Evolven to monitor actual changes in the environment, thereby preventing issues and improving productivity − Expertise in New Relic for supervising the applications and process, thereby ensuring minimal incidents − Impeccable record of leading high-performance teams and managing multiple stakeholders across leadership & engagements